Parenta Pay
Managing Payment Failures
To investigate a failed payment collection, please do the following: 1. Go to your Parenta Pay > Activity page > and click the 'Stripe dashboard' button in the header. 2. Login to your Stripe account using the login details you setup when signing up ...
Getting Started
To setup Parenta Pay, please do the following: 1. Login to Portal as an Admin user, navigate to Administration > Parenta Pay and click 'Get started'. 2. Ensure you have your company information, bank account details and click 'Proceed to Stripe ...
Parent Direct Debit Setup Guide
Parenta Pay With Parenta Pay, you can easily set up Direct Debit payments directly through the Parent Portal app, so you no longer need to remember to make payments manually. Parenta Pay is powered by Stripe, a secure online payment gateway that ...
Parenta Pay Fees
There are no additional fees for using Parenta Pay feature. This means that you can take advantage of our Direct Debit payment collection service without incurring any extra costs from us. Our goal is to provide you with a convenient and ...
Track Payment Collections
To view past payment collections and their collection status, please do the following: 1. Within Portal > Administration > Parenta Pay, click on Activity page. Here you can see each Stripe payment collection with the following details: Stripe ...
Importing & Reconciling Payments
To review and reconcile payments, please do the following: 1. Within Portal > Administration > Parenta Pay, click on 'Payment import' page. The names of the bill payers and the amount successfully collected through Stripe are displayed. 2. Click onto ...
Viewing & Cancelling Queued Collections
To view, or cancel queued collections, please do the following: Viewing queued collections 1. Within Portal > Administration > Parenta Pay, click on 'Queued collections' page. Here you can see all the collections that are due to be processed. ...
Collecting Payments
To collect payments for outstanding balances, please do the following: Within Portal > Parenta Pay, click the Collect page. Here you can see each child you can and cannot collect payments from. Filter list by collection status You can filter by ...
Frequently Asked Questions
How secure is my payment information? Your payment information is highly secure: We use Stripe, a trusted payment gateway, to process all transactions. All data is encrypted and handled in compliance with industry standards and regulations. Your bank ...
Introduction to Parenta Pay
Parenta Pay: Streamline Your Nursery's Payment Process with Ease Parenta Pay simplifies and enhances the payment process for both settings and parents. By integrating Stripe payment gateway into our applications, Parenta Pay offers a seamless, ...