Collecting Payments

To collect payments for outstanding balances, please do the following:

1. Within Portal > Parenta Pay, click the Collect page. Here you can see each child you can and cannot collect payments from.

Filter list by collection status

You can filter by specific collection status. For example, you may want to only show parents that are 'Ready to collect' from, or have 'Setup problems' such as not setup to use Parent Portal.

2. A 'Collection amount' will be displayed for each child's bill payer who has setup an online Direct Debit mandate through their Parent Portal app. The full outstanding balance will be automatically entered against the child's primary bill payer.

Tick each child you are collecting for, and click the Collect button.

3. Review the collections and click 'Collect' to confirm. 

4. You are now redirected to the Queued collections page. You can cancel any collection from being processed before the 24 hour period has expired by clicking the X icon. After this time, the collection will be processed and any mistaken amount collected will need to be refunded through your Stripe account. Click here to find out more about Stripe refunds. 

Related articles

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Stripe Payouts

Click here to learn more about Stripe Payouts - including how to withdraw your money. 

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