Getting Started

To setup Parenta Pay, please do the following:

1. Login to Portal as an Admin user, navigate to Administration > Parenta Pay and click 'Get started'.

2. Ensure you have your company information, bank account details and click 'Proceed to Stripe Onboarding'.

3. You are now setting up your account within Stripe payment gateway. Please enter an email address and click 'Submit'.

4. Set up your Stripe account Password. 

5. Set up your two-step authentication to login to Stripe.

This can be set up by either downloading the Google Authenticator app to generate a code each time you login to Stripe. Alternatively, you can set up your mobile phone by clicking the your phone link below the Next button. Stripe will text you a code each time you wish to login using this authentication method. 

6. Authentication setup.

Make a note of your backup code - which will be required if you need to unlock your Stripe account in the future. 

7.  Enter your company information.

8. Enter your personal details to verify you have significant control over the business. 

9. Verify your identity with Photo ID. 

10. Enter the details of any senior members of staff. 

11. Enter your bank details to withdraw your Stripe collections. 

12. Set up information for your parents, such as the bank statement descriptor - name for the charge on their bank statements. 

13. Choose if you wish to opt in to donate a portion of your revenue to combat climate change.

14. Review the information entered. Click 'Agree and submit'.

 

Linking multiple settings to one Stripe account

If you have multiple settings and would like to link all settings to this one Stripe account, please contact customerservice@parenta.com

Next Steps

To collect payments from parents, they need to be using our Parent Portal app. This allows them to set up their Direct Debit instruction with Stripe and receive notifications for upcoming payment collections.

Send parents a Parent Portal app invite

See our Setting up Parent Portal guide to find out how to invite parents to create their Parent Portal app login.

Provide parents our guide to setting up their Direct Debit in Parent Portal app

For parents who already have a Parent Portal app login, you can send them our Parent Direct Debit Setup Guide. This guide explains how to set up their Direct Debit instruction and answers common questions regarding payment notifications, cancellations, and refunds.

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