Viewing & Cancelling Queued Collections
To view, or cancel queued collections, please do the following:
Viewing queued collections
1. Within Portal > Administration > Parenta Pay, click on 'Queued collections' page. Here you can see all the collections that are due to be processed.
Processing Date: This details the exact date and time collections will be sent to Stripe for processing (24 hours time).
Expected Date: This details the expected time that Stripe will have collected your money, ready to be withdrawn from your Stripe account.
Note new collections can take Stripe 5 business days to process, and repeat collections 3 business days.
Cancel collections
To cancel a queued collection before the 24 hour deadline, please do the following:
- Click on the X next to the collection you would like to cancel.
It will not be possible to cancel a collection from being processed by Stripe after 24 hours. Any successful collection will need to be refunded through Stripe. Click here for more information about refunds.
Also see
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