Parent Direct Debit Setup Guide
Parenta Pay
With Parenta Pay, you can easily set up Direct Debit payments directly through the Parent Portal app, so you no longer need to remember to make payments manually.
Parenta Pay is powered by Stripe, a secure online payment gateway that allows you to conveniently process Direct Debit payments.
If you do not have a Parent Portal app login, please contact your nursery, and they will send you an invite to create one.
How to setup a Direct Debit mandate
- Log in to your Parent Portal app and go to your Accounts page.
- Click the 'Set Up Direct Debit' button.
3. Enter your bank details and click 'Set up Direct Debit'.
4. You're done! You will receive an email confirmation within 3 business days to confirm that the Direct Debit has been set up.
Notifications for upcoming payments
You will receive a notification from the Parent Portal app showing the collection amount that is due to be processed in 24 hours.
It typically takes 3 business days to collect the payment once the collection process has started.
Cancelling an incorrect payment collection
If you wish to cancel a payment collection, please contact your setting within 24 hours of receiving your Parent Portal payment notification.
After 24 hours, the payment collection process will begin, and a refund will need to be processed.
Time to process refunds
It takes typically 3-4 business days to process a refund.
Related Articles
Collecting Payments
To collect payments for outstanding balances, please do the following: Within Portal > Parenta Pay, click the Collect page. Here you can see each child you can and cannot collect payments from. Filter list by collection status You can filter by ...Parenta Pay Fees
There are no additional fees for using Parenta Pay feature. This means that you can take advantage of our Direct Debit payment collection service without incurring any extra costs from us. Our goal is to provide you with a convenient and ...Introduction to Parenta Pay
Parenta Pay: Streamline Your Nursery's Payment Process with Ease Parenta Pay simplifies and enhances the payment process for both settings and parents. By integrating Stripe payment gateway into our applications, Parenta Pay offers a seamless, ...Frequently Asked Questions
How secure is my payment information? Your payment information is highly secure: We use Stripe, a trusted payment gateway, to process all transactions. All data is encrypted and handled in compliance with industry standards and regulations. Your bank ...Importing & Reconciling Payments
To review and reconcile payments, please do the following: 1. Within Portal > Administration > Parenta Pay, click on 'Payment import' page. The names of the bill payers and the amount successfully collected through Stripe are displayed. 2. Click onto ...