Messaging

1	Invite Carers to the Parent Portal App

To use messaging, carers must be registered on the Parent Portal app. See Parent Portal Setup Guide 🔗

2	Activate Messaging (Admin users only)

Within Portal ➔ Communication ➔ Messaging, click Activate Now.

Once activated, your nursery can send and receive messages with carers.

3	Set Up Staff Access

Within Abacus ➔ Settings ➔ Permission enable the Messaging permission for each staff member who should have access.

ℹ️

Any staff member with Messaging permission can view and reply to all messages.

4	Send Message

Click the + button to compose a new message and select the carer you'd like to contact.

5	View & Reply to Messages

A

Notifications

A pop-up notification will appear whenever a new message is received.

The Communication menu also shows a badge with your unread message count.

B

Reply to messages

Click a message pop-up notification, or go to Communication ➔ Messaging to view and reply to messages.

Do you have any feedback?

We value your feedback to help improve our documentation.

Please email feedback@parenta.com for any feedback you have regarding this feature.

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