Two-Factor Authentication FAQs

What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) is a security process that requires users to provide two different authentication factors to verify their identity before granting access to an online account or system. These factors typically fall into three categories: something you know (e.g., a password), something you have (e.g., a smartphone), and something you are (e.g., a fingerprint).

Why is 2FA important?

2FA adds an extra layer of security to your online accounts. Even if someone manages to obtain your password, they won't be able to access your account without the second authentication factor. This greatly reduces the risk of unauthorised access and data breaches.

How does 2FA work?

When you enable 2FA for an account, you will need to provide a second form of verification in addition to your password. At Parenta, this involves entering a temporary code generated on your tablet or mobile device through an authentication app.

Which authenticator app do I use?

There are many authenticator apps you can use for Android and iOS devices. These include:

1. Google Authenticator: This is one of the most widely used authenticator apps. It's easy to set up and can generate time-based one-time passcodes (TOTPs) for various accounts.

1. Authy: Authy offers a user-friendly interface and additional features like cloud backup and multi-device support, which can be useful if you switch phones frequently.

1. Microsoft Authenticator: If you use Microsoft products and services, this app is a good choice. It also supports biometric authentication for added security.

Can I use 2FA on all my Parenta logins?

Yes, once 2FA has been setup within Portal, you will be required to enter a code each time you log in to any system, including Portal, Dayshare, and Footsteps. 

How do I set up 2FA for my accounts?

Click on your user profile in the top right hand corner of Portal to get started. Click here to access the setup guide. 

What should I do if I lose access to my 2FA device?

Two-factor authentication would need to be set up on a new device. An admin user would need to disable your existing 2FA authentication setup through Portal User Management. Click here to find out how.

Any questions or feedback?

Please email feedback@parenta.com for any questions, or feedback.

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