Tip of the Month #6 - How we can support you on the Software.
Did you know that we off a variety of training to help you use and understand our software? We always say that you could have the greatest system in the world but it's useless if you don't know what you're doing!
Training Sessions
Did you know that free online training sessions are included in your support package? We can book out a one hour session to cover whatever you like whether it is a particular topic or just a refresher! You're not limited to the amount of these training sessions that you can have and our customers find them really helpful. All you need is a computer and an internet connection to hold one of these trainings, you don't have to be in the setting - it's all online!
We hold training sessions at 9.30am, 10.30am, 11.30am and 3.00pm Monday to Friday - If you're interested in getting one booked in, just give us a call on 0800 002 9242 (Option 4) and get it in your diary!
Support Calls
Did you know that we operate a telephone line to help support you on the system? Call us on 0800 002 9242 (Option 4) anytime between 8am - 5.30pm Mon - Fri and one of the team will be more than happy to assist you with whatever you need help with! We've heard it all so no question is too silly!
Should all of our executives be busy helping other customers, please do leave us a voicemail and we'll make sure we've called back within an hour!
Tickets and Email Support
Did you know that any support tickets or emails you send have a guaranteed response time of one hour? Between the hours of 8am to 5.30pm, you will never have to wait longer than an hour for a response from one of our customer experience team! Generally, our replies go out well within that time as we always make sure that we're on the ball with helping our customers!
You can send us an email to customerservice@parenta.com or send us a ticket in the Help and Advice section 
on the left-hand side of your Portal.
To send a ticket, head to Help and Advice and enter in a subject for your query in the "Subject:" box. Then you can ask your question in the "Message:" box.
Once you're happy, click "Send".
A green box will pop up to indicate that the ticket has successfully been sent.
Within an hour, you will receive a notification with the reply to your question! On the top-right corner of the Portal, you'll see a number next to "Notifications".
Clicking on this will let you know that your Support Ticket has been updated by one of the team. You will be taken to the ticket where you can read the answer and reply if there is anything else that you would like to add.
To review your previous tickets, just head to the Help & Advice section again. This time, click on "Review Tickets" to see any tickets that you have sent in the past.
Your ticket will either be marked as Solved 
or Pending 
. Tickets that are marked as pending require more information, the Customer Experience agent may need some more information in order to resolve the query. If the ticket is marked as solved, this means that the agent doesn't need anymore information from you.
Webinars
Did you know that we hold regular webinars to cover various aspects of our software?
Keep an eye our for a banner at the top of your Portal giving information on upcoming webinars! In a post COVID world, we have found that webinars are a great way to hold interactive training sessions with our customers while remaining safe and socially distant!
You'll receive an email with all the information regarding upcoming webinars so make sure to keep an eye our for them so you don't miss out!
Helpfiles
Did you know that we have helpfiles that cover all of the areas of our software? If there is something that you're not sure about, check our helpfiles and you should be able to find the answer quickly!
Can't find what you're looking for? Let us know and we can send it over to you - if there isn't a helpfile on the subject already, we'll get one written straight away!
To locate the helpfiles, head to the Help & Advice 
section! Once you're here, you will find a link to the helpfiles for Abacus, Dayshare and Footsteps on the right-hand side of the screen!
Software Surveys
Did you know that we run regular surveys to find out what updates our customers would like to see from us next?
Your feedback is so important to us and helps to drive us forward here at Parenta! Using the results of our surveys, we can develop our software focusing on what our customer would like to see most.
Want to see what we've achieved? Click here to see the release notes from our developers. Our IT work very hard to make sure that every step taken is make in the right direct and always with the customer in mind!
Want to have your say? Click here to fill in our latest survey! You can also email any feedback directly to our development team at feedback@parenta.com!
COMING SOON! - We are currently developing a Live Chat feature so you will be able to chat to the Support Team directly and ask any questions about the software easier than ever!
Let us know if you found this tip helpful by clicking on the thumbs-up or thumbs-down buttons below!
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