Passwords

Forgotten Passwords                                                                                                                                                                              

If you have forgotten your password, there are a couple of ways that you can reset it.

1. On the login page, select “Forgot Password” and enter the email address that is associated with your account.

2. Enter the email address and click “Request password reset”. 

3. A message box will appear to let you know that an email has been sent to the email address provided.

4. You will receive the following email:

5. To reset your password, click on the “Reset Password” button. You must reset your password within 24 hours of receiving this email.

 

6. Clicking the “Reset password” button will take you to a page to setup your new password.

Changing a User's Password                                                                                                                                                                

Any user who has been set up as an “Admin” user has the ability to change a user’s password. The password that is set up by the admin will serve as a one-time-only password. The user will be prompted to change this password to one of their own choosing upon their first log in.

Changing a user's password will immediately log them out of all systems and any work in progress could be lost.

1. In order to set a new password for a user, head to "User Management" and click on the key icon next to their name in the Users list.

This icon will only be visible to users who have been set up with an email log in                 

2. Enter a new password for the user, confirm the password and click "Change password".

You can now inform your colleague of their new password. The user can use this password to log into their system and will be prompted to change the password to one of their choosing which they will use going forward.

Please note that the user is responsible for their own password and should not share it with anyone else once it has been reset.

Any questions or feedback?

Please email feedback@parenta.com for any questions, or feedback. You can also check out our User Management FAQ's page here. 

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