Fee Planner - How to set up parents.
Setting up your parents on Fee Planner is as easy as completing a form.
Send your parents the Fee Planner form with the following information (below is a basic template, feel free to use & customise!)
Dear Parent/Carer,
Our nursery uses a service called "Fee Planner" & we would like you to sign up. Please see below some information on Fee Planner which will hopefully answer any questions you have.
What Is Fee Planner?
Fee Planner is a direct debit collection service hosted by our provider, Parenta.
How does it work?
Parenta will notify you of any upcoming collections via email on the 21st (or nearest working day). They will attempt to collect this fee on the 1st working day of each month, if the payment was unsuccessful, you will be notified, they will attempt to collect the fee's on the 7th working day. Failing to make the 1st collection will incur a £20 late payment fee.
My invoice is never the same price, will this be an issue?
No, every month we would submit our collections to Parenta & they will direct debit the value of the invoice. This can differ each month, & we can adjust the cost if you pay your nursery fee's in different ways. If you pay your invoice with multiple payment types, we can also deduct the value expected from a different source.
The invoice comes to me, but the Grandparents pay the bill?
Not a problem, Share this email with the bill payer & we can set anyone up with the direct debit. They just need to make sure they link themselves to the Child & Nursery. (see "How do I set up Fee Planner.)
Parenta will notify you of any upcoming collections via email on the 21st (or nearest working day). They will attempt to collect this fee on the 1st working day of each month, if the payment was unsuccessful, you will be notified, they will attempt to collect the fee's on the 7th working day. Failing to make the 1st collection will incur a £20 late payment fee.
My invoice is never the same price, will this be an issue?
No, every month we would submit our collections to Parenta & they will direct debit the value of the invoice. This can differ each month, & we can adjust the cost if you pay your nursery fee's in different ways. If you pay your invoice with multiple payment types, we can also deduct the value expected from a different source.
The invoice comes to me, but the Grandparents pay the bill?
Not a problem, Share this email with the bill payer & we can set anyone up with the direct debit. They just need to make sure they link themselves to the Child & Nursery. (see "How do I set up Fee Planner.)
Sounds good, How do I set up Fee Planner?
Open the FEE PLANNER MANDATE FORM & fill in the required information.
You will need the nurseries Fee Planner reference which is [ENTER FEE PLANNER REFERENCE]
You will need the nurseries Fee Planner reference which is [ENTER FEE PLANNER REFERENCE]
How do I contact Parenta if I have any additional questions about Fee Planner?
All invoice queries you can speak to the nursery directly, however if you have any user queries about Fee Planner please email Feeplanner@parenta.com & they can answer any other questions you may have.
Best regards,
All invoice queries you can speak to the nursery directly, however if you have any user queries about Fee Planner please email Feeplanner@parenta.com & they can answer any other questions you may have.
Best regards,
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